Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Privacy Policy

FRED’s Customer Privacy Policy covers the collection, use, and disclosure of personal information that may be collected by FRED anytime you interact with FRED, such as when you visit our website, when you purchase FRED products and services, or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information.

We may ask for your personal information when you’re discussing a service issue on the phone with an associate or purchasing a product.

When you interact with FRED, we may collect personal information, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the FRED products you own and information relating to a support or service issue.

www.freddistribution.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.freddistribution.com

FRED takes your privacy very seriously. FRED does not sell or rent your contact information to other parties.

FRED regularly reviews its compliance with this Privacy Policy. Please feel free to direct any questions or concerns regarding this Privacy Policy by contacting us through this web site.

Refund Policy

Refunds are given on a case by case basis. If you have any problems or concerns with your shipment please contact customer service at (270)259-8833.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by FRED Distribution without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Damage Claim Policy

Please report all damage claims to suzannew@eagle-gryphon.com.

All damage claims need to be reported within 48 hours of delivery receipt. Please provide pictures of damaged items and damaged shipping boxes that contain damaged items. Please include tracking numbers of specific boxes that were damaged.

If these items were damaged in route to your freight forwarder we will need this documentation from them prior to your shipment leaving the US. If damage is not reported by freight forwarder prior to items being sent to your international address via freight forwarder, we will consider these items to have been damaged in route from the freight forwarder to your international location.