Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
We offer 30 day terms with a credit application on file (Subject to approval). The due date is calculated 30 days from the date the order ships, and payment must be received within that 30-day time frame. Payments received after 30 days are late and will be charged a $25.00 late fee with additional late fees and interest added if this delinquency persists beyond 60 days from the shipping date.
We accept payments by check, ACH/wire transfer, credit card, and PayPal. We require payment of a 4% fee on all invoices paid by credit card or through PayPal.
We may ask for your personal information when you’re discussing a service issue on the phone with an associate purchasing a product(s) from FRED or during any other interaction with FRED. This personal information includes, but is not limited to: your name, mailing address, phone number, email address, contact preferences, your credit card information and information about the FRED products you own and information relating to a support or service issue.
www.freddistribution.com and/or www.eagle-gryphon.com may deliver notice to you via e-mail, a general notice on the site, or by other reliable methods to the address you have provided to www.freddistribution.com and/or www.eagle-gryphon.com .
FRED takes your privacy very seriously. FRED does not sell or rent your contact information to other parties.
Refunds are given on a case by case basis. If you have any problems or concerns with your shipment, please contact customer service at (270)259-8833 or by emailing customer service.
These terms and conditions are applicable to you once you access the site and/or complete the registration or shopping process. These terms and conditions, or any part of them, may be terminated by FRED Distribution without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Damage Claim Policy
Please report all damage claims to firstname.lastname@example.org.
All damage claims need to be reported within 48 hours of delivery receipt. Please provide pictures of damaged items and damaged shipping boxes that contain damaged items. Please include tracking numbers of specific boxes that were damaged.
If these items were damaged in route to your freight forwarder, we will need this documentation from them prior to your shipment leaving the US. If damage is not reported by your freight forwarder prior to items being sent to your international address via freight forwarder, we will consider these items to have been damaged in route from the freight forwarder to your international location.